Terms of Service

Last Updated: September 2026

1. The Professional Service Model

MyAthlete provides a high-integrity Club Operating System (OS) for modern sports clubs and athletic organizations. Our Service utilizes Atomic Ingestion and Self-Healing Database architecture to ensure data purity across rosters, schedules, and performance tracking. While we provide the software infrastructure, the Club remains the owner of the data and the primary administrator of its rules, membership criteria, and fee structures.

2. Financial Operating System & Payments

Our Finance Engine handles complex club billing logic, including scheduled Direct Debit batch sweeps and "Family Virtual Wallets."

• Third-Party Processing: Payments are processed via Mollie B.V.. By using the finance features, you agree to Mollie’s terms of service.
• SEPA Direct Debit: By confirming a payment mandate, you authorize MyAthlete (via Mollie) to send instructions to your bank to debit your account. You are entitled to a refund from your bank under the terms and conditions of your agreement with your bank. A refund must be claimed within 8 weeks starting from the date on which your account was debited.
• Pre-notification: You agree to a reduced pre-notification period of 3 days for all recurring SEPA Direct Debit collections.
• Immutability: To maintain audit trails, financial entries in MyAthlete are "Double-Entry" and immutable. Errors must be corrected via Credit Notes or Voids.
• Liability: MyAthlete is not responsible for bank fees, overdrafts, or failed mandates resulting from Club-initiated billing runs.

3. Commercial Plans & Processing Fees

MyAthlete is a Software-as-a-Service (SaaS) Club Operating System billed directly to the Club. Mobile app access for parents, athletes, and coaches is 100% free of charge.

• Dual Subscription Plans:
  • Club OS Pro: Billed at €890.00 per year (or €89.00 per month billed annually). Clubs on Club OS Pro benefit from wholesale transaction processing rates:
    • SEPA Direct Debit Sweeps: €0.55 flat per collection under €65.00; €0.75 flat for collections of €65.00 and above.
    • Card & Digital Wallet Payments: 1.80% + €0.25 per successful transaction.
  • Pay-As-You-Grow: €0.00 upfront annual base fee. Intended for grassroots clubs, pilots, or organizations without an upfront software budget. Standard transaction processing rates apply:
    • SEPA Direct Debit Sweeps: 1.00% + €0.35 per collection.
    • Card & Digital Wallet Payments: 2.90% + €0.30 per successful transaction.
• No Per-Athlete Penalties & Scope Cap: Both standard plans cover clubs up to 400 active roster members with zero per-athlete, per-coach, or per-user penalty fees. Clubs or academies exceeding 400 active members require an Enterprise or Multi-Branch agreement.
• Service Continuity Guarantee (Zero Operational Disruption): If your club surpasses the 400-member threshold (e.g. during a seasonal trial surge or new term intake), MyAthlete guarantees zero operational disruption. Your coaching staff and committee will never be locked out, and pitchside operations will never be gated or throttled. Instead, our team will reach out with advance notice to discuss transitioning your club to an Enterprise / Multi-Branch agreement for your subsequent billing cycle.
• 100% All-Inclusive Guarantee: Neither plan restricts access to core platform functionality. Both tiers include the full suite: accurate billing, attendance retention alerts, one-click NGB audit packs, Duty Management, and Aquatics tools.
• Billing Cycle: Pro subscriptions are billed annually in advance. Invoices are payable within 14 days of issuance.

4. Fair Use Storage Policy

MyAthlete provides unlimited operational document and compliance storage for all active clubs on both subscription plans, subject to this Fair Use Policy:

• Permitted Operational Storage: Club constitutions, committee minutes, member rosters, emergency medical notes, coaching certifications, Garda / police vetting records, incident reports, policy documents, and club kit store product images.
• Safety Caps: A hard per-file ceiling of 25 MB applies to all operational documents, certificates, logos, and messaging attachments. Sanctioned competition timing files (.hy3, .ev3, .sd3, .lef, .zip) are permitted up to 50 MB.
• Exclusion of Native Video Hosting: Due to bandwidth and transcoding economics, hosting raw video files or native video streaming is excluded from standard platform storage. Video requirements (e.g. technique review, race footage, match highlights) must be linked via external video embeds (such as unlisted YouTube or Vimeo URLs).
• Prohibited Storage: The platform may not be used as a general cloud backup drive, disk image repository, or file-sharing hub for non-club personal media or raw audio/video archives.

5. Data Migration & Clean Slate Accounting

MyAthlete provides free white-glove migration assistance to help clubs transition from legacy spreadsheets or previous software:

• Operational Data Ingestion: Our team formats, sanitizes, and imports active household links, athlete rosters, emergency medical contacts, and coach vetting metadata.
• Clean Slate Accounting Rule: To preserve the accuracy of your club's new billing records, legacy unverified transaction logs and historical payment debts from spreadsheets are strictly excluded from automated ledger ingestion. Clubs begin their financial operations on MyAthlete with a pristine, verifiable accounting slate.

6. Data Integrity & Self-Healing Database

To eliminate administrative data debt, MyAthlete employs asynchronous reconciliation processes to merge duplicate records and heal historical data gaps.

• Probabilistic Matching: You acknowledge that the system may automatically reconcile and merge records based on Name, DOB, National Registration ID, and Club History.
• Atomic Rollbacks: We reserve the right to roll back data imports that fail structural validation at the API level.

7. Competition, Match & Entry Management

• Verification: Performance entries and seed records are verified against database results. MyAthlete does not guarantee that a verified entry will be accepted by an independent third-party event or league organizer.
• Meet File Integrity: Official competition timing files (.hy3, .ev3, .sd3, .lef) are stored at 100% full resolution with zero compression to protect checksum and byte alignment required by timing consoles. The Club remains solely responsible for downloading, reviewing, and transmitting entry files to event hosts.

8. Governance & Compliance

• Professional Responsibility: The platform tracks credential and vetting expiry dates. It is the individual's and Club's responsibility to ensure qualifications remain current.
• Medical Information: Emergency medical details and allergy notes are provided for Club and coaching safety use. MyAthlete is a secure software storage provider and does not provide medical monitoring or clinical advice.

9. Cancellation & Refunds

• Club Subscription: Clubs may cancel their subscription at any time. Cancellation will take effect at the end of the current paid billing period. No pro-rated refunds are provided for mid-term cancellations.
• Club-Specific Payments: Refunds for competition/event entries, merchandise, or squad/term fees are managed directly by the Club Treasurer. Approved refunds are issued as credit to the Family Virtual Wallet or returned via the original payment method at the Club's discretion.

10. Legal Identity

MyAthlete is a trading name of Badduck Limited. Registered in Ireland. Company Registration Number: 808305. Registered Address: Dunbruin, Ballintubber, Carrigtwohill, Co. Cork, Ireland.

11. Disclaimers & Limits

• AI & Statistical Models: Machine learning forecasts (such as target progression models) are statistical estimates and do not guarantee athletic performance.
• Service Availability: While we strive for 99.9% uptime, we are not liable for losses during temporary downtime or scheduled maintenance.

12. Governing Law

These Terms are governed by the laws of Ireland. Any disputes shall be subject to the exclusive jurisdiction of the Irish courts.

13. Contact Us

For legal inquiries: legal@myathlete.ie | For platform support: support@myathlete.ie